ServiceNow is a SaaS that offers a large set of capabilities, such as configuration- and incident management.

With the current ServiceNow integration, you can fetch data from ServiceNow and import it as components and references into Ardoq. The possibility to perform two-way- and scheduled synchronization is also on its way.

Follow these steps to set up an integration:

1.) Navigate to the Integrations page:

2.) Click the ServiceNow logo:

3.) Create a new ServiceNow connection or select an existing one:

3a) Create a new connection:

Name: The name of this ServiceNow connection, so it can be identified in the list.
Base URL: The URL to your ServiceNow instance
Authentication: Your ServiceNow username and password separated by a colon. Currently, the user needs admin-role in ServiceNow to list the tables. This will change in the next release.

4.) Select the tables you want to import:

  • The list is filtered based on the provided user's access rights. Depending on your user's roles, that might take some time.
  • You can use the search input to filter the list of tables.
  • Click the checkbox for each table you want to import, and they will be added to the sidebar ready for configuration of fields. Alternatively, click the body of a row to be taken to that table's field selector directly.

5.) Configure the fields you want to import for each of the tables:

  • Again, you can use the search-input to filter the list of fields.
  • Click each field you want to import or click the Select All button to import all fields.
  • Reference fields will show two entries in the field list: the label of the reference, and the ServiceNow sys-id of the referenced record. This allows you to create references based on either the ID or name.

6.) Click the "Fetch data" button in the top right corner to pull data from ServiceNow, and begin configuring the import to Ardoq. After this point, the import process uses the same interface for configuration as for Excel imports.

7.) For each of the tables in the import, select it from the list to be taken to a screen for configuring its columns.

7a) Select "components". Although all ServiceNow tables contain components, references can be created using column configurations. See below for more on how to create references.

7b) Select the Ardoq workspace to import the table in to. You can either select an existing workspace, or type a name to create a new one.

7c) Configure the columns to map values to the correct Ardoq concepts.

8.) Click the Test Import button to get a summary of what the import result will be.

9.) Finally, click the Import All button to execute the actual import.

Create references

A) Create a reference based on the Sys ID

Colum type: To create a reference, select the Reference type.
Workspace: This is the workspace where the referenced component exists, or will exist after import.
Type: This is the reference type, for instance, Uses, Implicit etc.
Format: Select Custom ID to reference by the target components' sys_id field.
Field name: The name of the field on the target components which contains its sys_id.

B) Create a reference based on the component name

Follow the same steps as above, only for Format select Component path instead. This will create references based on the name of the targeted components.

Also, have a look at this video that demonstrates how to create references:

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