The Ardoq Cloud Platform is hosted across several cloud infrastructure availability zones. All customer data is backed up and stored in encrypted form at a separate cloud infrastructure provider. Production environments are instrumented using Infrastructure-as-Code technologies such as Terraform and Ansible, allowing for rapid re-deployment. Disaster response drills are conducted quarterly.

Ardoq performs backup of customer data only. Each customer’s database is backed up separately as part of primary backups.

Ardoq backs up customer data every night. In addition weekly, monthly and yearly backup snapshots are taken of customer data.

The following table describes the backup retention schedule:

Type of Backup

Number of Backups Retained

Daily

14

Weekly

4

Monthly

6

Yearly

3

We keep a daily backup for the last 14 days, weekly backups for 4 weeks, monthly for 6 months, and yearly for 3 years.

Data for expired trials are kept for three months before being deleted.

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