ServiceNow data is structured in a foreign-key way. Components have a column with values that point to other components by ID or name. In this case, we recommend to use the “Reference” column type in the “Components” tab instead of the “References” tab in Ardoq to create references from your ServiceNow data.
Table of contents:
How To Create A Reference Using Your ServiceNow Data
Once you have reached step 7 (navigate to the “Components” tab) in the ServiceNow import or export KB articles, you can proceed to create references.
Whether you are importing or exporting ServiceNow data, you can choose between the following two ways to create a reference from the Ardoq’s “Component” tab:
Option 1: Create A Reference Based On The Sys ID
Where:
Column type: Select the “Reference” type to create a reference
Workspace: This is the workspace where the referenced component exists or will exist after import
Type: This is the reference type, for instance, Uses, Implicit, etc.
Format: Select “Custom ID” to reference by the target components' sys_id field
Field name: The name of the field on the target components which contains its sys_id
Option 2: Create A Reference Based On The Component Name
Where:
Column type: Select the “Reference” type to create a reference
Workspace: This is the workspace where the referenced component exists or will exist after import
Type: This is the reference type, for instance, Uses, Implicit, etc.
Format: Select “Component path” to create references based on the name of the targeted components.
Field name: The name of the field on the target components which contains its sys_id
Next, click on the “Test import” button at the top right corner if you wish to create these references in Ardoq. Alternatively, click on “Test export” if the references should be exported from Ardoq to your ServiceNow instance.
Lastly, once your configuration is error-free, click on “Import all” or “Export all” to complete the process.