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How To Create References With Your ServiceNow Data
How To Create References With Your ServiceNow Data

Learn how to configure columns with values in Ardoq in order to create references with ServiceNow data.

Kristine Marhilevica avatar
Written by Kristine Marhilevica
Updated over a week ago

ServiceNow tables are structured in a relational way and use foreign keys to link tables.

The components created from ServiceNow data will have columns with values that contain reference to other components by ID or name. To capture this relationship in Ardoq, we recommend using the Reference column type.


How to Create a Reference Using Your ServiceNow Data

Once you've imported your data from ServiceNow and have begun to map your components, you'll be able to create references at the column level.

Option 1 β€” Create A Reference Based On The Sys ID

In your component tab, you want to configure the following to create a reference:

  • Column type: Select the Reference type to specify a column as a reference

  • Column represents: If the reference is pointing to a target component or a source component

  • Target workspace: This is the workspace where the references component exists or will exist after the import

  • Reference type: Implicit

  • If target component is missing: What the importer should do if the target or source component doesn't exist in the workspace on import

  • Format: Select Custom ID to reference the target component using the sys_id field

  • Field name: The name of the field on the target components which contains its sys_id

Option 2 β€” Create a Reference Based on the Component Name

In your component tab, you want to configure the following to create a reference:

  • Column type: Select the Reference type to specify a column as a reference

  • Column represents: If the reference is pointing to a target component or a source component

  • Target workspace: This is the workspace where the references component exists or will exist after the import

  • Reference type: Implicit

  • If target component is missing: What the importer should do if the target or source component doesn't exist in the workspace on import

  • Format: Select Component path to create references based on the name of the target component


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