ServiceNow tables are structured in a relational way and use foreign keys to link tables.
The components created from ServiceNow data will have columns with values that contain reference to other components by ID or name. To capture this relationship in Ardoq, we recommend using the Reference column type.
How to Create a Reference Using Your ServiceNow Data
Once you've imported your data from ServiceNow and have begun to map your components, you'll be able to create references at the column level.
Option 1 — Create A Reference Based On The Sys ID
In your component tab, you want to configure the following to create a reference:
Column type: Select the Reference type to specify a column as a reference
Column represents: If the reference is pointing to a target component or a source component
Target workspace: This is the workspace where the references component exists or will exist after the import
Reference type: Implicit
If target component is missing: What the importer should do if the target or source component doesn't exist in the workspace on import
Format: Select Custom ID to reference the target component using the sys_id field
Field name: The name of the field on the target components which contains its sys_id
Option 2 — Create a Reference Based on the Component Name
In your component tab, you want to configure the following to create a reference:
Column type: Select the Reference type to specify a column as a reference
Column represents: If the reference is pointing to a target component or a source component
Target workspace: This is the workspace where the references component exists or will exist after the import
Reference type: Implicit
If target component is missing: What the importer should do if the target or source component doesn't exist in the workspace on import
Format: Select Component path to create references based on the name of the target component
