Ardoq’s ServiceNow integration is a two-way integration that allows you to:
Import your ServiceNow data as components and references into Ardoq so you can visualize the dependencies that exist between them and other components in your architecture such as applications, departments, people, etc.
Export your modified ServiceNow data from Ardoq to ServiceNow to to maintain your data up to date at all times.
In this article, we’ll cover how to export your Ardoq server data to ServiceNow. To learn how to import your ServiceNow Server data to Ardoq, refer to this KB article.
Table of Contents:
Before Getting Started
New components and references created in Ardoq will be exported to ServiceNow.
Existing components and references that are not modified will not be exported to ServiceNow.
You need to have an existing ServiceNow connection. If you have none, set up your ServiceNow account first. Next, create a new connection by navigating to “Home > Import & Integrations > ServiceNow” and fill in the following details:
Name: The name of this ServiceNow connection, so it can be identified in the list
Base URL: The URL to your ServiceNow instance
Username and Password: Your ServiceNow username and password
Note: Please make sure the Base URL doesn't contain /login.do at the end.
How To Export Your Server Data From Ardoq To ServiceNow
To export your data, you must follow the same steps as in the import flow. Once you reach the “Configure” step where you map your data to Ardoq’s column types (step 8), you will be able to export your data.
1. Navigate to “Home > Import & Integrations” and select ServiceNow.
2. Select a ServiceNow connection by clicking on the name of the connection.
3. Search for the cmdb_ci_server and any other server table(s) to get a summary of their current state. Please note that the list is filtered based on the provided user's access rights. Depending on your user's roles, that might take some time.
4. Click on the name of your table from the sidebar or in the table to navigate straight to that table's field selector.
5. For each table, select the fields you want to view their value. Next, click the "Fetch Data" button in the top right corner to get your data from ServiceNow.
You can use the “Search” input to filter the list of fields.
Select each field you want to fetch or click the “Select All” button to select all fields.
Reference fields will show two entries in the field list: the label of the reference, and the ServiceNow sys-id of the referenced record. This allows you to create references based on either the ID or name.
6. Select a table to configure its columns.
7. Navigate to “Components” and select any workspace.
8. Next, configure the columns so that the values match your workspace metamodel structure. Here, you can also define the references you wish to export by selecting “Reference” in a column configuration. See the “Create references” KB article for a step-by-step guide on how to create references for ServiceNow data.
9. Click on the ‘Test export” button to perform a test run and get a summary of what would change in ServiceNow.
10. Click on ‘Export all’ to apply the changes in your ServiceNow instance. Make sure to map the "Sys Id" column as a "Custom Id" during column mapping. This way, the exporter is able to match Ardoq elements with ServiceNow elements.
Troubleshooting The Export
If your ServiceNow data remains unchanged after a successful export in Ardoq, double check your user has write access on the ServiceNow tables in question.
If the issue persists, please contact us at email@example.com or via the in-app chat.