ServiceNow data is structured in a foreign-key way. Components have a column with values that point to other components by ID or name. In this case, we recommend to use the “Reference” column type in the “Components” tab instead of the “References” tab in Ardoq to create references from your ServiceNow data.

Table of contents:


How To Create A Reference Using Your ServiceNow Data

Once you have reached step 7 (navigate to the “Components” tab) in the ServiceNow import or export KB articles, you can proceed to create references.

Whether you are importing or exporting ServiceNow data, you can choose between the following two ways to create a reference from the Ardoq’s “Component” tab:

Option 1: Create A Reference Based On The Sys ID

Where:

  • Column type: Select the “Reference” type to create a reference

  • Workspace: This is the workspace where the referenced component exists or will exist after import

  • Type: This is the reference type, for instance, Uses, Implicit, etc.

  • Format: Select “Custom ID” to reference by the target components' sys_id field

  • Field name: The name of the field on the target components which contains its sys_id

Ardoq ServiceNow create a reference

Option 2: Create A Reference Based On The Component Name

Where:

  • Column type: Select the “Reference” type to create a reference

  • Workspace: This is the workspace where the referenced component exists or will exist after import

  • Type: This is the reference type, for instance, Uses, Implicit, etc.

  • Format: Select “Component path” to create references based on the name of the targeted components.

  • Field name: The name of the field on the target components which contains its sys_id

Ardoq ServiceNow create reference

Next, click on the “Test import” button at the top right corner if you wish to create these references in Ardoq. Alternatively, click on “Test export” if the references should be exported from Ardoq to your ServiceNow instance.

Lastly, once your configuration is error-free, click on “Import all” or “Export all” to complete the process.

Watch How To Create A Reference Using ServiceNow Data


👉 Learn more

Did this answer your question?