Ardoq

When Ardoq needs to communicate with external systems (like Jira or ServiceNow), it sends requests through our network, which uses Network Address Translation (NAT) gateways. These gateways assign a specific public IP address to each of our data centers. ​ ​If you're experiencing issues with Ardoq integrations, you may need to whitelist these IP addresses on your firewall based on your region.

Example Error: If your firewall is blocking Ardoq's requests, you might encounter errors like this when trying to connect to Jira or other external systems. ​ ​

Sometimes, your organization's firewall might block requests coming from these NAT gateway IP addresses. This can prevent Ardoq from accessing external systems and cause integrations to fail.

Whitelisting Ardoq IP Addresses for Integrations

Ardoq.com

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Data Center	NAT-GW Public IP
EU (`app.ardoq.com`)	34.240.235.245
US (`us.ardoq.com`)	3.229.70.144
CA (`ca.ardoq.com`)	16.52.200.255
UAE(`uae.ardoq.com`)	158.252.39.249
AU (`au.ardoq.com`)	3.106.25.59