When Ardoq needs to communicate with external systems (like Jira or ServiceNow), it sends requests through our network, which uses Network Address Translation (NAT) gateways. These gateways assign a specific public IP address to each of our data centers.
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​If you're experiencing issues with Ardoq integrations, you may need to whitelist these IP addresses on your firewall based on your region.

Example Error: If your firewall is blocking Ardoq's requests, you might encounter errors like this when trying to connect to Jira or other external systems.
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