Why Use APQC PCF in Ardoq?
Using APQC PCF in Ardoq enables organizations to benchmark their processes against industry standards, identify process gaps, and create a consistent process architecture across the enterprise. It provides a vendor-neutral, industry-agnostic framework that facilitates process improvement, digital transformation initiatives, and operational alignment.
How Ardoq Adopts APQC PCF v7.3.1
The APQC framework is implemented as a single workspace containing the complete hierarchical taxonomy of process categories and detailed process activities across all business functions.
Structure Element | Details |
Workspace Name | APQC Cross Industry Process Classification Framework v7.3.1 |
Component Types | • Process Category - Hierarchical groupings organizing processes into functional areas • Process - Specific repeatable work activities performed by people, representing sequences of tasks |
Framework Structure
The workspace organizes APQC PCF into 13 major process categories:
Develop Vision and Strategy - Strategic planning and performance management
Develop and Manage Products and Services - Product lifecycle and innovation
Market and Sell Products and Services - Marketing, sales, and customer acquisition
Deliver Physical Products - Manufacturing, logistics, and distribution
Deliver Services - Service design, delivery, and quality management
Manage Customer Service - Customer support and relationship management
Develop and Manage Human Capital - HR strategy, talent management, and workforce planning
Manage Information Technology (IT) - IT strategy, operations, and service delivery
Manage Financial Resources - Accounting, financial planning, and reporting
Acquire, Construct, and Manage Assets - Asset lifecycle and capital management
Manage Enterprise Risk, Compliance, Remediation, and Resiliency - Risk management and regulatory compliance
Manage External Relationships - Partner, supplier, and stakeholder management
Develop and Manage Business Capabilities - Organizational design and capability development
Importing APQC PCF into Ardoq
Access the APQC framework through Ardoq's Frameworks & Resources Importer. For step-by-step instructions, see How to use the Frameworks & Resources Importer.