Overview
Ardoq provides best practices guidance and product support through Aria, Ardoq’s AI-powered Technical Support Agent.
If you previously used the Best Practices Assistant, you can still ask the same types of questions and get guidance on modeling, architecture concepts, and how to use Ardoq. These questions are now handled through Technical Support chat and Aria as part of Ardoq’s unified Technical support experience.
What Is Aria?
Aria is Ardoq’s Technical Support AI Agent that helps you get answers to questions about:
Best practices for modeling in Ardoq
How to structure and relate architecture data
How-to guidance for using Ardoq features
General enterprise architecture concepts as they relate to Ardoq
Aria is powered by Ardoq’s Help Center and user documentation to provide clear, relevant answers and guidance. Aria lets you ask questions about best practice and modelling issues in our knowledge-base and our website. It does not include any extra information. And the responses will always provide a reference to those specific articles to allow you to read the source and verify the response.
Best Practices Guidance in Aria
Aria can help answer many of the same types of best-practice and modeling questions that customers previously asked through the Best Practices Assistant.
You can ask Aria questions such as:
Modeling Best Practices
How should I model the relationship between applications and business capabilities?
How do I represent a capability model in an Excel import?
What is the recommended way to structure application landscapes?
Architecture & Insight Questions
How can I identify IT cost-saving opportunities?
What data should I capture to support application rationalization?
How do I connect processes to applications and capabilities?
How-To Questions
How do I create a dashboard?
How do user roles and permissions work?
How do I give users access to specific assets?
Simply ask your question in natural language and refine your follow-up questions as needed.
How to Access Aria
You can access Aria through Ardoq’s help and support experience:
Open the Help / Chat option
Start a conversation
Ask your question in natural language
You can also send an email to support@ardoq.com and Aria will be the first to answer
No additional configuration or setup is required.
What Changed?
Ardoq previously offered a separate Best Practices Assistant. That assistant has been retired as part of a broader effort to simplify and consolidate AI-powered support into Aria.
From a user perspective:
You can continue asking best-practice and modeling questions
Guidance is now provided through Aria as part of the support experience
There is no action required to continue getting help
If Aria cannot solve it, you can always ask for a human consultant, and the case escalates to a Technical Support Consultant.
Aria brings best practices, how-to guidance, and documentation support together in one place.
Summary
If you are looking for best practices on how to use Ardoq, model effectively, or understand recommended approaches, Technical Support Chat and Aria is your starting point.
Ask the same questions you always have, now through Aria.