Aria is Ardoq’s Technical Support AI Agent, designed to help you get quick answers and guidance while using Ardoq.
You can use Aria to:
Ask questions about how to use Ardoq
Get guidance on enterprise architecture best practices
Understand modeling approaches and recommended patterns
Find relevant help articles and documentation without manually searching the Help Center
Aria is available directly in the Ardoq platform through the Technical Support Chat/Messenger and is always there when you need help.
What Is Aria?
Aria is Ardoq’s Technical Support AI Agent.
It provides conversational support based on Ardoq’s Help Center and user documentation, allowing you to ask questions in natural language and get immediate, relevant answers.
Aria can help with:
Best practices for modeling in Ardoq
How to structure and relate architecture data
How-to guidance for using Ardoq features
General enterprise architecture concepts as they relate to Ardoq
If Aria cannot resolve your question, you can request assistance from a human support agent.
Where to Find Aria
You can access Aria directly from within the Ardoq platform through the Technical Support Chat/Messenger:
Open the main menu in Ardoq
Select Chat with us
Start asking your question
You can also send an email to support@ardoq.com and Aria will be the first to answer
Aria is available wherever you see the chat experience. No setup or configuration is required.
What Can Aria Help You With?
Aria can help answer a wide range of questions, including:
Using Ardoq
How do I create a dashboard?
How do user roles and permissions work?
How do I give users access to specific assets?
Modeling & Architecture Guidance
How should I model the relationship between applications and business capabilities?
What is the recommended way to structure application landscapes?
How do I represent a capability model in an Excel import?
Best Practices & Insights
What data should I capture to support application rationalization?
How do I connect processes, applications, and capabilities?
What is application lifecycle management?
How do I use Ardoq’s Application Rationalization solution?
What data should I capture to assess technical debt?
How can I identify redundant or end-of-life applications?
How do I assess application health and risk?
You can ask follow-up questions to clarify or explore a topic in more depth.
Best Practices Guidance with Aria
Aria includes best-practice and modeling guidance as part of its technical support capabilities.
If you previously used Ardoq’s Best Practices Assistant, you can now ask the same types of best-practice and modeling questions through Aria. Instead of using a separate assistant, these questions are handled as part of Aria’s unified support experience.
From a user perspective, nothing changes, you simply ask your questions through Aria.
Why Use Aria?
Aria helps you:
Get answers instantly, without searching documentation
Learn recommended ways to model and structure architecture data
Resolve questions while working in Ardoq
Stay productive without leaving the application
Aria is designed to support both new users learning Ardoq and experienced architects looking for quick guidance or confirmation.
When to Use Aria vs. Contacting Human Support
Use Aria when you have:
How-to questions
Questions about modeling or best practices
General questions about Ardoq features or concepts
Request human support if:
You’re blocked by an issue Aria cannot resolve
You need account-specific or technical troubleshooting help
You require follow-up from the human technical support team
Just tell Aria you want human support inside the chat and Aria will guide you to the appropriate next step.
Summary
Aria is your go-to Technical Support AI Agent inside Ardoq.
If you have questions about using Ardoq, modeling best practices, or enterprise architecture concepts, start with Aria.
Need additional help? Email us at support@ardoq.com or contact your Customer Success Manager who is always happy to help you.