The Ardoq Cloud Platform is hosted across several cloud infrastructure availability zones. All customer data is backed up and stored in encrypted form at a separate cloud infrastructure provider. Production environments are instrumented using Infrastructure-as-Code technologies such as Terraform and Ansible. This allows for rapid re-deployment. Disaster response drills are conducted quarterly.
Ardoq Hosting Location | Hosting Provider | Primary Backup Location/Provider |
eu-west-1 (Ireland) | AWS | eu-north-1 (AWS/Stockholm) |
us-east-1 (Virginia) | AWS | us-east-2 (AWS/Ohio) |
ap-southeast-2 (Sydney) | AWS | ap-southeast-4 (AWS/Melbourne) |
ca-central-1
(Canada)
| AWS | ca-west-1 ( AWS Calgary) |
me-central-1 (Dubai) | AWS | me-central-1 (AWS/Dubai) |
Ardoq performs backups of customer data only. Each customer’s database is backed up separately as part of primary backups.
Ardoq follows a standard data retention pattern. Part of this is backing up data every night. In addition, weekly, monthly, and yearly backup snapshots are taken of customer data.
The backup retention schedule looks like this:
Type of Backup | Number of Backups Retained |
Daily | 30 |
Weekly | 8 |
Monthly | 6 |
Yearly | 3 |
We keep a daily backup for the last 30 days, weekly backups for 8 weeks, monthly for 6 months, and yearly for 3 years.
For expired subscriptions, backups are no longer made and the data is deleted after 90 days.
Restoring from Backups (for Large-Scale Deletions or Workspaces or Assets):
If you need to restore a large amount of deleted data, a deleted workspace, or deleted assets, you can contact Ardoq's customer support at support@ardoq.com. However, keep in mind that restoring data from backups is a manual and time-consuming process, and we cannot guarantee that the data can be restored or provide a specific resolution time.