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How to Use Conditional Questions in Surveys
How to Use Conditional Questions in Surveys

Learn how to efficiently collect information from stakeholders with conditional questions in surveys.

Anastasia Titova avatar
Written by Anastasia Titova
Updated over a week ago

Ardoq Surveys is a powerful tool for collecting information from across your organization. However, in trying to collect as much information as possible, surveys can sometimes become too lengthy and tedious for stakeholders to complete. Respondents might have to go through a lot of questions that are not always relevant to them.

Using conditional questions in Surveys, information capture can be more focused, only presenting follow-up questions relevant to the respondent based on their previous answers.

What’s a Conditional Question?

A conditional question cannot exist independently, it is always connected to another question. Before defining what a conditional question is, let's define the main question.

Main (parent) question - The question in the survey with the highest hierarchy level. It can have conditional questions and can only be a field question. Example: Does this application process PII? (YES/NO).

Conditional (child) question - A question that will appear only if a user gives a specific answer to the parent question. These questions can only be a reference or field questions. Following from the previous example, if the respondent selects “YES”, the following conditional question can then be shown to them: Which processing activities are performed? What PII is being processed?

Difference Between Question Flow for Surveys Without and With Conditional Questions:

A few things to keep in mind before you get started:

You can only add conditional questions to field type questions.

The field question type must be either a checkbox or a list.

Conditional questions can either be reference or field questions.

How to Add a Conditional Question to Your Survey in a Few Simple Steps

With the definition and restrictions of conditional questions covered, we can now get to how to start using them in your surveys using an example survey from Ardoq's Application Lifecycle Management (ALM) use case bundle.

Step 1. Navigate to Survey Builder > Survey Sections and find the field question you'd like to add a conditional question to.

Step 2. Let's say you want to branch the Application Hosting Type question based on

the hosting provider type a respondent selects.

Step 3. Scroll down to the bottom of this question and select "Conditional field question"

Step 4. Select one of the answer options and add the relevant conditional question. In this example survey, when users select “SaaS”, they will be shown "Which cloud provider supports this application?".

You can follow these same steps to add conditional questions for other responses on the list.

Keep in mind that you can use each field only once, either in the main question or the conditional question.

Questions with conditional questions will have the Contains conditional questions tag. This will help you easily spot the main questions that contain conditional questions among the others.

How the Conditional Question Appears to the Survey Recipients

The conditional question will only appear in the survey when a stakeholder provides the specificified answer to the main question.

Benefits of Using Conditional Questions in Surveys

Benefits for contributors: More relevant questions tailored to survey respondents to give them a smoother, quicker experience when filling in surveys.

Benefits for administrators: Fewer, more targeted surveys and higher survey completion rates.

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