💡 Ardoq Discover is a tool that provides a simple way to consume organizational insights and contribute role-specific knowledge to the enterprise knowledge base.
Ardoq Discover is a powerful tool in skilled hands. This guide will help you to get started.
What Is Ardoq Discover?
🌀 Single source of truth for role-specific insights in your organization
Ardoq is a tool that helps your organization store and transforms information about applications, processes, and people to show connections between these elements and potential impact.
Ardoq Discover serves as an entry point to this complete scope of organizational data.
🌪️ Process accelerator
Ardoq Discover is embedded into your day-to-day processes to provide all the information you need with one click whenever you need it.
🎯 Tool that helps you focus on the important part of your work
Minimize routine, speed up or fully automate your workflows, and eliminate bottlenecks.
What You Can Do In Ardoq Discover
Access Information You Need to Make a Decision
Everything You Need to Know About The Home Page And How To Use The Search Bar (3 min)
Step 1. Entering Ardoq Discover
Currently, there are a few ways to get into Ardoq Discover.
1.1. Use the Direct link. The platform is always available for users who have been granted access to it via URL:
If you cannot access Ardoq Discover using this link, ask your team to assist you.
Don’t forget to bookmark it for easy access in the future. 🔖
1.2. Use the link from the email sent by Ardoq admins. If your digital transformation team uses Ardoq Surveys, you might regularly receive emails from admins with requests to provide some information or alert you about changes affecting your work. An example of the such email:
The links to Ardoq Discover visualizations could be a part of such emails and one more entry point for you as a user.
1.3. Access through direct links embedded in your corporate wiki tools, like Confluence or SharePoint or third-party tools, like ServiceNow, that you use in your processes.
Step 2. Searching for Information
The majority of users start their journey in Ardoq Discover from the home page.
It serves the purpose of the search engine with information about the recent changes to the insights that are relevant to your role.
What Kind Of Information You Can Search For
If you know what you want to find, whether it’s a name of a business unit, applications or processes you’re responsible for, simply start typing it in the search bar and click “Enter” or "Open" if you're using the advanced search drop-down menu.
To explore the assets that are available to you in a structural format, you can use the “Browse” button.
If you're a new user and just exploring to understand how this tool can be useful for you, try typing your name to see what is connected to you in your organization, from people to processes, business units, and applications.
The administrator of the organization sets the information’s availability and accessibility for each member. So if you cannot find something you need, it’s probably because it hasn’t been shared with you yet. Ask your team to assist you to gain the permissions you need.
Get Support Or Request Changes
This is how you can contact the administrator of Ardoq:
This feature is currently available only on the details page, which we'll get to in the next section.
Step 3. Diving Deeper Into the Insights
Getting Started In Ardoq Discover: How To Read Information, Update What You See And Request Changes (6 min)
Any search leads to the details page so you can explore information from different perspectives and choose what to do next.
The details page consists of three major sections.
Section 1: Vizualization/Viewpoint Window
What is relevant to me? How the processes, technologies and people are connected? Who should I talk to about this?
The visualization, also known as a viewpoint, is designed to answer a specific question or address a concern of a particular user or role.
For example, an application owner might need to know How much does it cost us to use Hubspot? What kinds of business capabilities does it support? And they can find the answer by using the visualization of IT Cost.
Section 2: Details about the element you see in the visualization window
What am I looking at? What is the history of changes? How much does it cost?
The details are presented in the left sidebar providing important information about the selected element.
In the example below, the sidebar can show you when the record about Hubspot was created, who updated it, and when and how much it costs.
Section 3. Viewpoint Selector Menu
Are there different ways for me to see how this information is structured?
A button located just above the visualization helps you look at the selected elements from a different viewpoints and see this information in the most suitable way. 👇
Try changing the perspective and you might find just the right viewpoint for you to answer your question.
Keep Information Up to Date
The buttons on the left sidebar show the actions you can perform on data on the details page. There, you can also find some additional information about the elements presented in the visualization window.
So how can exactly you change the information you see?
Edit details of the selected object: change name, description, cost, owners, experts, dates, etc.
If you discover that the information you see is not up to date or incorrect, you can easily change it, if your organization admin has granted you editing rights.👇
Submit an update: e.g. you can report new risks, and initiatives, log an access review, add a team member, etc.
Let’s say a procurement manager needs to update the lifecycle data for one of the server's contracts:
Or a department manager wants to create a new team member in their team:
Watch this short video of how you can explore and update insights in Ardoq Discover:
Learn about some other features of the details page in this article.
Drive Your Processes by Using Accumulated Organizational Knowledge
In large enterprises, the teams are widely distributed and processes are spread between multiple business units. Thus, some decisions could take weeks, or months to execute, with a high risk of failure if at least one decision maker hasn’t been involved.
It only takes moments to automate many processes in Ardoq. Then decision makers can focus on work rather than on managing and coordinating through a manual process.
Example of How You Can Set Up Non-stop Smooth Communication Around the Cross-team Initiatives
Please meet Olivia. She is responsible for executing the OKR process in the Real Industries company.
Last year she realized that departments and roles are disconnected in planning their initiatives around the OKRs as there is no cohesive overview of the entire process. This led to unexpected budget spending and missed opportunities.
Olivia decided to explore if there are any technologies available to her team that she could use to improve this process. She spoke to James, the digital transformation lead in Real Industries, to confirm that all OKR planning processes can be automated in Ardoq.
They spent a week discussing and documenting all the workflows of this process.
It took James one more week to implement these processes in Ardoq.
As a result, this year, Olivia didn’t have to spend time coordinating this process at all - everything was automated using Ardoq: each new initiative created there triggered an alert for a stakeholder involved in that initiative.
The teamwork of James and Olivia saved a lot of resources for Real Industries.
Talk to the administrator of Ardoq in your company to see what processes could be optimized with Ardoq.
Visit Ardoq Discover and explore the insights available to you.
If you have any questions, please reach out to the enterprise architect or a person responsible for digital transformation in your company.